Elizabeth R Any

This company is not to be trusted

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The website made it difficult to see if an order was placed. When going back to the cart, the price had been raised.

They offered free shipping and after the order was being processed, they email you that the free shipping is for a future order. They give you a code for a discount but it does not work. Again, you find out after the order is processed that the code, which they give you again, is for a future order. I ended up paying $61+ dollars for what was advertised as $39.00 and not worth $39.

They enclosed a $25 gift card which expired on December 31, 2023. I received the item on March 14, 2024.

If you open the box you cannot return the item. DO NOT ORDER FROM THIS COMPANY.

View full review
Loss:
$61
Cons:
  • Sneaky lie about pricing inferior products close them down

Preferred solution: For this company to be fined and forced out of business.6

User's recommendation: Read the reviews before you order. I thought I was dealing with the company that used to have retail stores. Buy elsewhere.

1 comment
Guest

I heard that company was failing fast. Your experience seems to verify that contention.

John P Jxz

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Theft

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Sharper Image - Theft
Sharper Image - Theft - Image 2
Sharper Image - Theft - Image 3
Sharper Image - Theft - Image 4
Sharper Image - Theft - Image 5
Updated by user Jan 30, 2024

Today, the SI representative "states" that they will credit my "account" but I will see if they actually do; it seems when they get off the phone, things change, and what they have done with my money is give you a "credit" towards another item from SI, which they now...

Original review Jan 30, 2024
They sent me an item I did not order charged for the shipping
And totaling 54 dollars out of
Pocket; they stated on the phone that they admitted it
Was the wrong item and that
They would treat it as a regular return and send me
A prepaid shipping label as it
Was the wrong item sentnow
The label never came in the
Mail; instead they looked at my 54 dollars, reduced it to 36.09, and being as dishonest as they are, actually
Charged me for the Return
Shipping 18.95 from my money, and never sent the
Label. Total refund? 18.17
For something I didnt order.
View full review
Loss:
$36
Pros:
  • Items look high tech
Cons:
  • Low quality

Preferred solution: Full refund

User's recommendation: Shop elsewhere

Karen C Cox

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Verified Reviewer

Product only used twice and stopped working.

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Sharper Image - Product only used twice and stopped working.

I purchased a Sharper Image weighted, massaging heating pad. I didnt use it right away, because I moved twice and it was packed away.

When I finally used it, the heating pad worked fine. After using it twice, it stopped heating up.

I tried contacting Sharper image and could never reach a person to speak with about this issue. This is the most Ive ever paid for a heating pad and yet it didnt work after two physical uses. Im very disappointed with the heating pad and Sharper Image for making it so difficult to try to speak with someone.

It makes me think that you advertise potentially great products, but they dont last, and you dont want to speak with dissatisfied customers and represent your company. I have a traditional heating pad that my family has used for more than 30 years and it still works.

Yours didnt last right after I started using it. Bad product and worse customer service.

View full review
Pros:
  • Usually good products
Cons:
  • Unable to access customer service personnel

Preferred solution: Replacement of a weighted heating pad

User's recommendation: Don’t buy Sharper Image products, because they don’t last. You’ll be throwing your money away, unless you use it as a door stop or a book end.

Elizabeth R Any
map-marker Yarmouth, Maine

This is one of the most unreliable companies with which I have ever dealt.

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Website makes it impossible to tell if your order has gone through and when you go back to check the cart, the price has been raised. After several times, i gave up and went back another day.

Placed an order in early March 2004 that indicated free shipping plus a gift card. When item arrived there was no free shipping on this order. It was to apply to a future order. The gift card included expired on December 31, 2023.

Also, I was given a code for an additional discount which could not be applied to this order, After the order was confirmed by email and in the works, I was given that code again, hours after it was too late. When the product arrived and I opened the box, I got the information that I could not return the product as I had opened the box. DO NOT ORDER FROM THIS COMPANY. I have shopped at Sharper Image when they had retail stores and thought they were a reputable company, They are anything but.

They sold me something which I thought was going to be $39 and possible worth that, for over $61 and I can do nothing about it but complain on this site. If I could give it a minus number, I would.

The product I received is not worth $39 and I paid the "bargain price" of $61+. i will make sure that no one I know ever purchases from Sharper Image,DCheckC

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User's recommendation: Check reviews and order what you need from a reputable company. I cannot provide proof of purchase as the order # that they gave me does not exist and my email address, which they use several times a week, is a mystery to them. What a crooked store.

Charles M Qbx

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Ridiculous and unethical return policy

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Sharper Image - Ridiculous and unethical return policy
Paid $23 dollars for expedited shipping to arrive by 12/25. I was told the delivery date would be 12/21 It arrived on the 26th. The recipient of my gift was gone. Now not only is Sharper Image not refunding the expedited shipping fee, they are charging me to ship it back to them. $140 gift is less than $100 refund. Unethical business practices by Sharper Images
View full review
Loss:
$45
Pros:
  • Sell lots of crap
Cons:
  • Unethical return policy

Preferred solution: Full refund

User's recommendation: Avoid Sharper Image online purchases

Sidney N Ska

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Verified Reviewer

Garbage massage gun/warranty

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Original review Feb 27, 2024
We used the Power percussion massage gun 10 times at the most! it won't recharge or work at all! it failed before one year warranty was up ! Called 1 week after warranty expired due to being busy/work! they wouldn't warranty it! Bought it at Costco
View full review
Loss:
$79

Preferred solution: Full refund

User's recommendation: Do not buy

Laneisha Olx

Malfunction

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I purchased the Sharper Image Smartphone Photo Printer and after I changed the cassette for the first time it stopped working. It will not read that the cassette is inserted and it just clicks.

I am very disappointed in this product as it was $150. I only used it a few times. DO NOT waste your money on this printer. It is junk.

I would not even rate this product but the first one came up when I started my complaint/review and I cannot remove it.

I have also invested money on cassettes which now I cannot use. I just called the company and was on hold for over 3 minutes and they disconnected my call and never answered.

View full review
Loss:
$200
Cons:
  • Malfunction

Preferred solution: Full refund

User's recommendation: DO NOT WASTE YOUR MONEY! JUNK

Joseph M Ayq

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Verified Reviewer

Sent a defective item

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Item did not work,so they gave me store credit. Trying to use that store credit was an absolute nightmare. They tried to tell me the credit was no good. Takes forever to get someone on the phone who has any idea of how to help you. I will never buy anything from Sharper image and will let everyone I know how bad they are
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Preferred solution: Forget it

User's recommendation: Shop elsewhere

Kelly W Wfk

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Verified Reviewer

Bad Customer Service

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Received a Christmas gift we couldn't use and it has been a nightmare trying to get a store credit. After returning item and being assured we would get a credit (after telling them to please not refund the gift giver), they messed up and refunded her instead of giving us credit.

So now we have the embarrassment of explaining why we returned gift as well as no gift. When I asked what they could do about it, was basically told too bad, it's a done deal.

I even read them the email they sent me telling me I would be getting a store credit and they don't seem to care at all. Terrible customer service and you will wait on hold forever if you call them (with the most annoying messages coming through every few seconds that make no sense at all such as "Sorry, we are experiencing heavy call volume right now and your wait is under 2 minutes") after which you will wait another 30 minutes with the same or equally annoying messages coming at you.

View full review
Loss:
$215
Pros:
  • Nice products in general
Cons:
  • Terrible customer service

Preferred solution: Store Credit as promised

User's recommendation: Hope that everything is perfect on your order as their customer service is horrible!

Dyke Wts

Website is deceptive, returns are expensive

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The website promised free shipping and delivery by Christmas. Neither came true.

Free shipping is actually a $16 rebate on the site and that expired in 2 weeks. Returning the item cost $25. The item arrived the day after Christmas. Nothing about the transaction was successful and at the end of the day, I basically paid about $50 for the experience of having to scramble to find a replacement present b/c theirs didn't show up and for the fun of standing in line at the PO to mail back the overpriced thing they sent me too late.

Perhaps the late arrival is fault of UPS, which wouldn't surprise me but regardless. That's the Sharper Image way. Oh they also kept $3 from the $10 tax so they probably over charged me in tax.

The rep said everyone does that, but I get full refunds from Walmart.com, Target.com and Amazon.com so their reps are just as deceptive as their website. The Sharper Image way.

View full review
Loss:
$50
Pros:
  • Interesting variety of products
Cons:
  • Fake promises and over priced shipping and tax

Preferred solution: Full refund

User's recommendation: Shop Walmart or Target b/c at least you can return there.

Dorothy B Qoc

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Verified Reviewer

Late delivery and I paid for next day air delivery

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I ordered a gift for Christmas and paid for overnight delivery.gift was due to deliver on 12/22/23. Never showed the. I get a status of it will be there 12/26/23? Paid 39.99 for overnight delivery and be here in time for Christmas. NOT HAPPENING. CUSTOMER SERVICE WELL THEY ANSWERED THE PGONE AND OFFERED A PARTIAL DELIVERY REFUND. STILL DOESNT GET ME THE GIFT FOR CHRISTMAS. LOMD OF POINTLESS.
View full review

Preferred solution: Price reduction

User's recommendation: Don’t pay for overnight or going to happen ups sucks. Same thing happened with Sephora. Sephora was the one to help me. Sharper image didn’t do anything. Look somewhere else.

Anonymous
map-marker Fairfax, Virginia

Foot massager

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My husband purchased the foot massager for me. It does not heat and it makes a horrible buzz. Not to mention that it doesn't massage! Also not returnable if you took the plastic off--which is the only way to know that it doesn't work.
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User's recommendation: Run a mile!!

John P Jxz

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Verified Reviewer
| map-marker Jim Thorpe, Pennsylvania

Returns

They stated they would give me credit for the item that I did not order and never used, But I (or we as consumers), Will have to wait and see, because they said they would send me a return label initially But never did I will try to give an update After the outcome.
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User's recommendation: Shop elsewhere to avoid headaches

Betsy P Gvz

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Verified Reviewer

To chat

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Just thinking about your longtime reputation. The use of "Pissed Customer" is not very classy. And I've always considered this company a cut above the others. I'd change that title to match the quality of the company. That's all. Betsy Peterson
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Preferred solution: Just sending a comment

Kellye J

No response

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No response. No one answered my call about your faulty sauna bed. I opened it New Years Day and it stopped working yesterday I desperately need this product and it does not work
View full review
Loss:
$500

Preferred solution: Exchange for working item

Anonymous
map-marker White Plains, New York

I was calling about a gift card refund. Called several times They said someone would call back. They never returned my call

No gift card return. And no return call from customer service. I need to know who to contact regarding this
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About

Summary

The Sharper Image Corporation was founded by Richard Thalheimer. The company was a specialty retailer that operated in all the states across the United States. The Sharper Image had been on the market since 1977 until its dismiss in 2008. The corporate office of the company was headquartered in San Francisco, CA. The company operated through its retail stores across the United States, a monthly catalog, and its website.

Sharper Image started as a catalog business to sell jogging watches. On February 19, 2008, the company filed for bankruptcy. Before 2008, the company operated 186 stores throughout the United States.

Sharper Image reviews and complaints

Sharper Image is ranked 602 out of 2839 in Appliances and Electronics category

Area Served

USA, Worldwide

Payment Methods

VISAPayPal

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