Sharper Image
Sharper Image Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sharper Image has 1.8 star rating based on 132 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Lastest thing on the market, Unique products, I like new & innovative products.
Cons: Poor customer service, Bad service, Refund policy.Recent recommendations regarding this business are as follows: "Read the reviews before you order. I thought I was dealing with the company that used to have retail stores. Buy elsewhere.", "Check reviews and order what you need from a reputable company. I cannot provide proof of purchase as the order # that they gave me does not exist and my email address, which they use several times a week, is a mystery to them. What a crooked store.", "Do not buy", "DO NOT WASTE YOUR MONEY! JUNK", "Run a mile!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sharper Image has 1.8 star rating based on 132 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Lastest thing on the market, Unique products, I like new & innovative products.
Cons: Poor customer service, Bad service, Refund policy.Recent recommendations regarding this business are as follows: "Read the reviews before you order. I thought I was dealing with the company that used to have retail stores. Buy elsewhere.", "Check reviews and order what you need from a reputable company. I cannot provide proof of purchase as the order # that they gave me does not exist and my email address, which they use several times a week, is a mystery to them. What a crooked store.", "Do not buy", "DO NOT WASTE YOUR MONEY! JUNK", "Run a mile!".
Most users ask Sharper Image for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This company is not to be trusted
The website made it difficult to see if an order was placed. When going back to the cart, the price had been raised.
They offered free shipping and after the order was being processed, they email you that the free shipping is for a future order. They give you a code for a discount but it does not work. Again, you find out after the order is processed that the code, which they give you again, is for a future order. I ended up paying $61+ dollars for what was advertised as $39.00 and not worth $39.
They enclosed a $25 gift card which expired on December 31, 2023. I received the item on March 14, 2024.
If you open the box you cannot return the item. DO NOT ORDER FROM THIS COMPANY.
- Sneaky lie about pricing inferior products close them down
Preferred solution: For this company to be fined and forced out of business.6
User's recommendation: Read the reviews before you order. I thought I was dealing with the company that used to have retail stores. Buy elsewhere.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTheft
Today, the SI representative "states" that they will credit my "account" but I will see if they actually do; it seems when they get off the phone, things change, and what they have done with my money is give you a "credit" towards another item from SI, which they now...
And totaling 54 dollars out of
Pocket; they stated on the phone that they admitted it
Was the wrong item and that
They would treat it as a regular return and send me
A prepaid shipping label as it
Was the wrong item sentnow
The label never came in the
Mail; instead they looked at my 54 dollars, reduced it to 36.09, and being as dishonest as they are, actually
Charged me for the Return
Shipping 18.95 from my money, and never sent the
Label. Total refund? 18.17
For something I didnt order.
- Items look high tech
- Low quality
Preferred solution: Full refund
User's recommendation: Shop elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct only used twice and stopped working.
I purchased a Sharper Image weighted, massaging heating pad. I didnt use it right away, because I moved twice and it was packed away.
When I finally used it, the heating pad worked fine. After using it twice, it stopped heating up.
I tried contacting Sharper image and could never reach a person to speak with about this issue. This is the most Ive ever paid for a heating pad and yet it didnt work after two physical uses. Im very disappointed with the heating pad and Sharper Image for making it so difficult to try to speak with someone.
It makes me think that you advertise potentially great products, but they dont last, and you dont want to speak with dissatisfied customers and represent your company. I have a traditional heating pad that my family has used for more than 30 years and it still works.
Yours didnt last right after I started using it. Bad product and worse customer service.
- Usually good products
- Unable to access customer service personnel
Preferred solution: Replacement of a weighted heating pad
User's recommendation: Don’t buy Sharper Image products, because they don’t last. You’ll be throwing your money away, unless you use it as a door stop or a book end.
This is one of the most unreliable companies with which I have ever dealt.
Website makes it impossible to tell if your order has gone through and when you go back to check the cart, the price has been raised. After several times, i gave up and went back another day.
Placed an order in early March 2004 that indicated free shipping plus a gift card. When item arrived there was no free shipping on this order. It was to apply to a future order. The gift card included expired on December 31, 2023.
Also, I was given a code for an additional discount which could not be applied to this order, After the order was confirmed by email and in the works, I was given that code again, hours after it was too late. When the product arrived and I opened the box, I got the information that I could not return the product as I had opened the box. DO NOT ORDER FROM THIS COMPANY. I have shopped at Sharper Image when they had retail stores and thought they were a reputable company, They are anything but.
They sold me something which I thought was going to be $39 and possible worth that, for over $61 and I can do nothing about it but complain on this site. If I could give it a minus number, I would.
The product I received is not worth $39 and I paid the "bargain price" of $61+. i will make sure that no one I know ever purchases from Sharper Image,DCheckC
User's recommendation: Check reviews and order what you need from a reputable company. I cannot provide proof of purchase as the order # that they gave me does not exist and my email address, which they use several times a week, is a mystery to them. What a crooked store.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRidiculous and unethical return policy
- Sell lots of crap
- Unethical return policy
Preferred solution: Full refund
User's recommendation: Avoid Sharper Image online purchases
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGarbage massage gun/warranty
Preferred solution: Full refund
User's recommendation: Do not buy
Malfunction
I purchased the Sharper Image Smartphone Photo Printer and after I changed the cassette for the first time it stopped working. It will not read that the cassette is inserted and it just clicks.
I am very disappointed in this product as it was $150. I only used it a few times. DO NOT waste your money on this printer. It is junk.
I would not even rate this product but the first one came up when I started my complaint/review and I cannot remove it.
I have also invested money on cassettes which now I cannot use. I just called the company and was on hold for over 3 minutes and they disconnected my call and never answered.
- Malfunction
Preferred solution: Full refund
User's recommendation: DO NOT WASTE YOUR MONEY! JUNK
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent a defective item
Preferred solution: Forget it
User's recommendation: Shop elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad Customer Service
Received a Christmas gift we couldn't use and it has been a nightmare trying to get a store credit. After returning item and being assured we would get a credit (after telling them to please not refund the gift giver), they messed up and refunded her instead of giving us credit.
So now we have the embarrassment of explaining why we returned gift as well as no gift. When I asked what they could do about it, was basically told too bad, it's a done deal.
I even read them the email they sent me telling me I would be getting a store credit and they don't seem to care at all. Terrible customer service and you will wait on hold forever if you call them (with the most annoying messages coming through every few seconds that make no sense at all such as "Sorry, we are experiencing heavy call volume right now and your wait is under 2 minutes") after which you will wait another 30 minutes with the same or equally annoying messages coming at you.
- Nice products in general
- Terrible customer service
Preferred solution: Store Credit as promised
User's recommendation: Hope that everything is perfect on your order as their customer service is horrible!
Website is deceptive, returns are expensive
The website promised free shipping and delivery by Christmas. Neither came true.
Free shipping is actually a $16 rebate on the site and that expired in 2 weeks. Returning the item cost $25. The item arrived the day after Christmas. Nothing about the transaction was successful and at the end of the day, I basically paid about $50 for the experience of having to scramble to find a replacement present b/c theirs didn't show up and for the fun of standing in line at the PO to mail back the overpriced thing they sent me too late.
Perhaps the late arrival is fault of UPS, which wouldn't surprise me but regardless. That's the Sharper Image way. Oh they also kept $3 from the $10 tax so they probably over charged me in tax.
The rep said everyone does that, but I get full refunds from Walmart.com, Target.com and Amazon.com so their reps are just as deceptive as their website. The Sharper Image way.
- Interesting variety of products
- Fake promises and over priced shipping and tax
Preferred solution: Full refund
User's recommendation: Shop Walmart or Target b/c at least you can return there.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLate delivery and I paid for next day air delivery
Preferred solution: Price reduction
User's recommendation: Don’t pay for overnight or going to happen ups sucks. Same thing happened with Sephora. Sephora was the one to help me. Sharper image didn’t do anything. Look somewhere else.
Foot massager
User's recommendation: Run a mile!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jim Thorpe, PennsylvaniaReturns
User's recommendation: Shop elsewhere to avoid headaches
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo chat
Preferred solution: Just sending a comment
No response
Preferred solution: Exchange for working item
I was calling about a gift card refund. Called several times They said someone would call back. They never returned my call
About
The Sharper Image Corporation was founded by Richard Thalheimer. The company was a specialty retailer that operated in all the states across the United States. The Sharper Image had been on the market since 1977 until its dismiss in 2008. The corporate office of the company was headquartered in San Francisco, CA. The company operated through its retail stores across the United States, a monthly catalog, and its website.
Sharper Image started as a catalog business to sell jogging watches. On February 19, 2008, the company filed for bankruptcy. Before 2008, the company operated 186 stores throughout the United States.
Sharper Image is ranked 602 out of 2839 in Appliances and Electronics category
USA, Worldwide
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I heard that company was failing fast. Your experience seems to verify that contention.