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Sharper Image - AWFUL customer service

Can you even really say "service" when you literally get no response? I made a purchase for a couple hundred dollars off sharper image website. They have in giant bold letters that shipping is free with a purchase over $99. Not true. I paid for shipping. I emailed customer service and it took them 13 days to respond back to me with a blank email. They said nothing..and hit send. Lost my business. Bullshit
1.0
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#1451431
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Sharper Image - OUTRAGEOUS RETURN CHARGE OF $50.00!! PLUS $10.99 POSTAGE!!

NO NOTIFICATION OF THE RETURN FEE OF $50.00. WHEN I COMPLAINED, I WAS TOLD "WE FIGURE NO ONE WILL RETURN ANYTHING".
#1447241
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Sharper Image - Blades Broke during first use!

Sharper Image - Blades Broke during first use!
Sharper Image - Blades Broke during first use!
I bought this about a week ago. I followed the washing instructions and went to use it for the first time today. The blades in the chop blade have already broken. I am not impressed with the 4 in 1 chop and slice, by Sharper image.
1.2
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#1437619
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Sharper Image - Laptop & Tablet Tray

This is the second time I am returning this product. Both times the item shipped was missing the same part a LED lamp, and did not have a latch that functioned as described in the documentation. I am disappointed at the lack of quality control.
2.7
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#1434206
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Sharper Image - No control !!

I bought 2 for my grandsons 9 and12 yrs old. My 12 yr old has flown several and he got it up and it flew away. We searched and searched to no avail. That was a fast $70 down the drain not to mention the heartbreak.
1.4
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#1433790
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Sharper Image - No response to product return credit

Ordered 1 free for 3 bought. Quick bait and switch Denied 3 red product
1.0
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#1430891
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I have had such a terrible experience with Sharper image I will NEVER order from them again!!! I ordered 3 items on Dec. 10th 2018 on line. The site said orders over 99 dollars would ship free, plus there was a free mystery coupon. I spent over 200 dollars but could...
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2.6
I didn't like
  • Slow delivery
  • Rude phone treatment
  • Poor customer service
#1429259
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Sharper Image - Need address to return item

I purchased a travel alarm clock expressly because it would identify new time zones automatically. I've now travel to two different time zones and it hasn't worked. I've filled out the online form and was provided an automatically generated response that the return period was over. Really? For an item that I cannot tell if it words until I travel? Have looked all over to find an address to return this item to and to get a refund. ORD371938957
1.7
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Customer service
Diversity of Products or Services
Ease of Use
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Price Affordability
Product or Service Quality
Style and Design
Value for money
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I didn't like
  • Return process
#1428236
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Sharper Image claims to offer FREE RETURNS. I logged on to the return portal for my "prepaid return label" only to find that they intended to deduct $11 for the return. I then called customer service. After waiting on hold for 40 minutes, a customer service agent picks...
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2.4
I didn't like
  • Value
  • Price
  • Customer service
#1423994
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Bought Ionic Comfort Quadra Air Purifier on special $200 off when you buy two. Only one was delivered to my house. Waited for the second one never came. This was purchased through PayPal. Contacted Paypal about my problem. When I talked to Sharper Image they said Fed...
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2.4
#1420783
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