Sharper Image
Reviews and Complaints
Worst customer Service
BuI ordered a photo vault for smartphone and received a picture keeper for PC and Mac. This was a Christmas gift sent to my son, who was out of state.
I paid $140 which included $17.95 for shipping. When it arrived it was in an envelope that was damaged. The item Packaging was also damaged. Not only was it the wrong item it might have been damaged in shipping.
When I reached out to customer service she said I ordered the wrong item and I could return it for credit but I would need to pay $14 for the return shipping. The next
Day my son sent me pictures of the picture
Keeper they sent him. So called customer again telling them they sent me the wrong item. They said its the same thing as the photo vault.
Which is false advertising! Plus It wasnt for smartphones. I finally got a credit of $105. They shorted my refund by $35.
I should have gotten a full refund or at least not paid for the return shipping as stated. They keep you on hold for a long time, if they even answer.
This company Is ripping people off. What a scam!!
User's recommendation: Buy elsewhere
Terrible customer service
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Verified Reviewer | Jacksonville Beach, FloridaCharged for item - contact said it was cancelled.
Poor customer service
User's recommendation: Never do business with this company!
Returned ord50726****. And wanted exchange. But haven't seen anything show up. So what's happening
Gift card
Double charge
Preferred solution: Let the company propose a solution
User's recommendation: Don't order anything from them.
Never received order
- That i could not get it replaced fixed or refunded
Preferred solution: Full refund
User's recommendation: Don’t order from them
Refund
User's recommendation: Avoid company
Product no longer works
User's recommendation: VERY POOR QUALITY, and could not contact Sharper Image.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse and Misleading Claim of "Free Shipping" until too late to cancel
- I like new & innovative products
- Unique products
- False advertising
- Bait and switch
Preferred solution: waive the tax
User's recommendation: Do not believe their claims of free shipping
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective product and poor customer service
Preferred solution: Full refund
User's recommendation: Can’t use the “chat” function without first signing up for a trial and paying $5!!!! Ridiculous customer service!!!!
Awful Quality
Preferred solution: Deliver product or service ordered
User's recommendation: Don't buy their branded products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCassette to MP3 Converter (Item # 205987) is the worst product I have ever purchased--absolutely useless junk
The company didn't post this review I submitted for the indicated product:
Pros : None
Cons : Junky, Cheaply made, Doesn't work, Useless, Poor labeling of controls, Small type makes instructions unreadable, Poor quality
Best Uses : Paperweight, if that
Describe Yourself : Power User
Was this a gift? : No
If I could assign 0 stars, I would; it gets 1 only because 0 is not an option.
Cheaply made product that does not work properly at all. This was an epic fail right out of the box. The controls are poorly labeled and difficult to see. The instructions that came with it are printed in a microscopically small sized font that is impossible to read.
The product does not work as advertised. The feature that is supposed to automatically break the recording up into separate files containing individual tracks was useless. It never worked. Even in manual mode, not a single recording created was acceptable, as each one contained "skips." I tried at least 4 different cassette tapes, and the effect was always the same.
The device even "ate" and completely destroyed one of those cassette tapes, which is now completely useless. After attempting to create MP3's from at least 4 different cassette tapes with no success whatsoever, I gave up and returned the piece of junk. The return was even a disaster, as the company did not credit the correct amount to my form of payment.
When I brought this to their attention, customer service was slow to respond, and when they did, they again screwed up the amount of the credit. I will never purchase another product from this company.CompCC
- Poor customer service
Preferred solution: Let the company propose a solution
User's recommendation: Don't Buy Anything from this Company
My package looks like somebody opened it and taped it back upbox looks like it was ripped open
Preferred solution: I would like to talk with a person don’t know if my product was tamper with
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